I am not being sarcastic and cynical about this matter, why? because i finally understand the stress of being one. Most of the time, when we call the hotline of certain organization, we may throw our never ending tantrum to them and yet, they have to treat us oh-so-nicely because they have a standard to comply to and they may get fired by it.
you see, this operator sometimes is just a mere operator, who is actually 100 miles away from the organization, their knowledge about the organization is theoritical, not through practical. Take macdee for instance, their hotline operating station is miles away from the restaurant itself. you may say that is the power of the technology nowadays, but you see, this operators are not macdee-ian, they are not at the restaurant itself. So if you are not getting your order ready by the minute, you have to understand that the operators are not the ones to blame.
which bring me to the next point, you see. most organization have a lot of operators in one shift, but maybe not so many during midnight shift, which i think i will dread the most, its quiet and you may get heart attack if someone suddenly appears in front of you.. for small organization, they cant afford to have more than 1 operator operating in 1 shift, especially if the workload is not so much. You see, the lonely operator, working at their shift with no one to talk to, except for maybe their customers. what if they "kap si" or "kap liu"? who is there to standby for them? no one.. so kesian..
And i dont understand why people look down on operators, i really dont get it. nowadays, many youngsters study and work at the same time. the odd hours that some restaurant, hotline operating stations or toll stations caters the student schooling hours. But some people just think that this operators are just some idiots that dont know anything. Maybe in this people's mind, its better to starve to death rather than working for a honestly earned cold hard cash.. Some people are just too shallow to judge so quickly.
but the thing i respect the most is, their patience in handling customers. Some people just think that if they are paying a little bit extra, they can own you. its true that you pay for the operators salary, but that doesnt mean that you can mistreat them...
sigh... after ranting for 3 paragraph... I am wondering whether i should post it up..
maybe i should, just so that people can treat operators (and youngsters who work) better.